FREQUENTLY ASKED QUESTIONS

Understand the platform.
Explore the possibilities.

Practical answers about EclipseSME, configuration, implementation and support. Bring your specific requirements to a conversation with the team.

Getting started

What information should I provide for a demo?

Tell us about your organization, current insurance operations and the goals or challenges you want to discuss. The team can tailor a demonstration to the capabilities most relevant to your business.

Platform fit

Who is EclipseSME designed for?

EclipseSME is a cloud-based Policy Administration System (PAS) designed primarily for insurers and MGAs, with a flexible platform that also supports brokers and specialty insurance organizations.

Does it support multiple products and distribution models?

Yes. The platform is designed to support multiple insurance products and lines of business, including insurer, MGA, broker, affinity and partner distribution models through configurable workflows and experiences.

What makes EclipseSME different?

EclipseSME combines a flexible cloud platform with practical insurance experience and personalized support. The team works with each client to tailor the platform to their business rather than impose a single operating model.

Can EclipseSME grow with our organization?

The modular platform is designed to accommodate more products, users, distribution models and evolving business requirements. Review your expected scale and rollout priorities with the team.

What other insurance organizations can it support?

Beyond insurers, MGAs and brokers, the live product information describes support for reinsurers, TPAs, adjusters, program administrators and affinity organizations. Discuss your business model to establish the right fit and implementation scope.

Support

How do current customers request support?

Contact your designated EclipseIQ representative or use the contact page.

Implementation

How long does implementation take?

Many implementations can be completed in as little as 6 to 10 weeks. The timeline depends on your requirements, configuration, integrations and data migration. We work with your team to agree on a phased implementation plan tailored to your business.

Can it replace our existing policy administration system?

Yes. EclipseSME supports a migration approach tailored to your needs, whether you are replacing a legacy PAS, reducing manual processes or modernizing insurance operations. Data migration and cutover scope are agreed during planning.

Configuration

Can we configure EclipseSME for our organization?

Yes. Products, workflows, business rules, user roles, forms and other platform capabilities can be configured around your operational requirements. Discuss the scope of configuration in your product walkthrough.

Can it accommodate unique business processes?

Yes. EclipseSME is designed to accommodate organization-specific products, workflows, business rules, approvals and operational requirements. Bring examples of your processes to the demonstration.

Does EclipseSME support multiple currencies?

The current product information states that EclipseSME supports multiple currencies. Currency handling is configured around each client’s business, reporting and operational requirements. Confirm the currencies and treatment you need with the team.

Integrations

Can EclipseSME integrate with our existing systems?

Yes. EclipseSME can be configured to exchange data with other systems. The integration approach is determined with each client based on requirements; specific connectors and interfaces should be confirmed during discovery.

Technology

Is EclipseSME cloud-based?

Yes. EclipseSME is cloud-based, providing access across locations and helping reduce the need for on-premises infrastructure. Discuss deployment, access and data requirements with the team.

How does it differ from a traditional PAS?

Its cloud-based, configurable architecture is designed to reduce manual workarounds and adapt to changing operational needs. It combines policy administration with workflow, billing, reporting and partner integration capabilities.

SEE ECLIPSESME IN ACTION

Put your insurance
operations in focus.

A personalized demonstration, shaped around your products, priorities and business model.

Request a demoTalk to the team behind the platform.