Frequently Asked Questions
What information do I need to provide for a demo request?
Request a demo through our website or contact us directly. To help us tailor the session, tell us a bit about your organization, your current insurance operations, and any goals or challenges you’d like to discuss. We’ll schedule a personalized demonstration and walk you through the capabilities most relevant to your business.
Who is EclipseSME™ designed for?
EclipseSME™ is designed for insurers, MGAs, brokers, reinsurers, program administrators, and other specialty insurance organizations looking for a modern, flexible policy administration platform.
How do I request support?
Current customers can contact their designated EclipseIQ representative or reach us through our contact page. We provide responsive support backed by real-world insurance technology and operational expertise.
How long does implementation take?
Implementation timelines vary based on your organization’s requirements and scope. Many implementations can be completed in as little as 6 to 10 weeks using a phased approach tailored to your business.
Can EclipseSME™ be customized to meet our organization's needs?
Yes. EclipseSME™ is designed to be highly configurable, allowing organizations to tailor products, workflows, business rules, user roles, forms, and other platform capabilities to meet their unique operational requirements.
Can EclipseSME™ integrate with our existing systems?
Yes. EclipseSME™ is designed with integration in mind and can be configured to exchange data with other systems based on your organization’s requirements. We work closely with clients to determine the most appropriate integration approach for each implementation.
Does EclipseSME™ support multiple products and distribution models?
Yes. EclipseSME™ is designed to support multiple insurance products, lines of business, and distribution models, including insurers, MGAs, brokers, affinity programs, and other specialty insurance organizations through a flexible, configurable platform.
What makes EclipseSME™ different from other insurance platforms?
EclipseSME™ combines modern technology with decades of real-world insurance expertise. Rather than offering a one-size-fits-all solution, we work closely with each client to deliver a flexible platform, responsive support, and practical solutions tailored to their business.
Is EclipseSME™ cloud-based?
Yes. EclipseSME™ is a cloud-based platform that provides secure access from anywhere, helping organizations improve collaboration, simplify deployment, and reduce the need for on-premises infrastructure.
Can EclipseSME™ grow with our organization?
Absolutely. In fact, EclipseSME™ is designed to grow alongside your organization, supporting additional products, users, distribution models, and evolving business requirements without the need to replace your core platform.
Can EclipseSME™ replace our existing policy administration system?
Yes. Whether you’re replacing a legacy platform, reducing reliance on manual processes, or modernizing your insurance operations, EclipseSME™ provides a flexible migration path tailored to your organization’s needs.
Can EclipseSME™ support our unique business processes?
Yes. Every insurance organization operates differently. EclipseSME™ is designed to accommodate unique products, workflows, business rules, approvals, and operational requirements without forcing you into a one-size-fits-all approach.
Does EclipseSME™ support multiple currencies?
Yes. EclipseSME™ is designed to support organizations operating in multiple currencies. We work with each client to configure currency handling based on their business, reporting, and operational requirements.
What types of insurance organizations use EclipseSME™?
EclipseSME™ is primarily a Policy Administration System (PAS) designed for insurers and MGAs. Its flexible, modular architecture also supports brokers, reinsurers, TPAs, program administrators, affinity organizations, and other specialty insurance businesses with diverse operational requirements.
How is EclipseSME™ different from a traditional policy administration system?
EclipseSME™ combines modern cloud technology with decades of real-world insurance expertise. Its flexible, configurable architecture helps reduce reliance on manual workarounds, streamline operations, and adapt to the evolving needs of insurers and MGAs.
Get in touch today!
Ready to modernize your insurance operations? Whether you’re exploring a new Policy Administration System (PAS), replacing a legacy platform, or looking to streamline underwriting and policy administration, we’d be happy to show you how EclipseSME™ can help. Contact us today to schedule a personalized demonstration or discuss your organization’s unique requirements.
